Just Jewels Online Shop
Frequently Asked Questions (FAQs)

1. How do I shop for Just Jewels items online?

Simply create an account online and you should be able to use the online shopping facility immediately.

Once you have chosen an item, you can click on the image to get a better look and see the details of the item. Then, click the “Add to Cart” button to place it in your shopping cart. Follow the directions through the check-out process to complete your order and choose mode of shipment if for delivery or pick up.

Your order will not be placed until the very end of the check-out process, when you provide your credit card information.

2. Is it safe to mail the jewelry? Is shipping free?

Yes, it’s perfectly safe to have your jewelry items delivered to your doorstep. We have partnered with a trusted courier company (Xend) equipped with safety protocols to ensure timely and secure deliveries. And just like any other courier services, it comes with a minimal shipping and handling fee.

3. How can I estimate the size of the jewelry to make sure it will fit me?

Descriptions are provided for each item. You have to click on the image to see the details.

4. Do you ship internationally?

International shipping is not yet available. You can subscribe to our newsletter for updates on our features and facilities.

5. Are the products insured?

Yes, the products are fully insured by our courier partner.

6. How will I know that my order was placed successfully?

An email confirming the purchase shall be sent to the email address you specified in the Online Store upon completion of the payment process.

7. How long does it take to get my order?

It takes around 5-7 days for us to process, package, and deliver the item to you.

8. Can I track the delivery status of the item(s) I purchased online?

An email notification with a tracking number will be sent to you once you have placed your order. This tracking number can be keyed in on the space provided into our courier partner’s online tracker. You may visit http://www.xend.com.ph/ to check the current status of your shipment.

You may also reach out to our Online Support team at (+632) 779-9888 / (+632) 759-9888 local 1789 or email us at jjsupport@justjewels.com.ph to inquire about its status.

9. What forms of payment do you accept?

Our online shopping facility accepts Visa and Master Card credit card payments.

10. Can I return my jewelry? How?

You may refer to the Terms and Conditions indicated in our online store or you may also send an email to jjsupport@justjewels.com.ph

11. Can I return items purchased online to a store?

No. However as specified in the Terms and Condition, clients may send an email to jjsupport@justjewels.com.ph or you may also contact our Support team at (+632) 779-9888 / (+632) 759-9888 local 1789 to facilitate the request.

12. Can I change or amend my order once it has been placed?

Once completed, online purchases are final.

13. Can the item(s) be delivered to my office?

Yes, provided that the correct delivery address is given upon checkout. Either a home or office address may be considered as delivery destination. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID (any government-issued ID), representative’s valid ID together with the ID (or photocopy) of the recipient and an authorization letter to ensure safekeeping of your package, especially when you will not be able to receive the item(s) and someone else will receive it on your behalf.

14. Can I buy online and pick up the item at the store?

Yes, you can place your order online. During check-out, choose a store location where you want to pick up the item. Once your item is selected from the store’s current inventory, it will be prepared for pick up. You can pick up your order from your preferred Just Jewels store within 5 to 7 days.

15. What do I need to bring to pick up my order?

Bring one (1) valid ID (any government-issued) and provide your order reference number when claiming the purchased item. In case the client cannot pick up the purchased item at the store, a representative must present an authorization letter together with his/her valid ID and the client’s ID (photocopy only) who purchased the item.

16. I’m having issues placing an order, who do I contact?

We’re sorry to hear that you’re unable to place an order. Please contact our Support team by sending an email to jjsupport@justjewels.com.ph and we will work on resolving the issue as quickly as possible.


Shop anytime, anywhere online with the Just Jewels virtual store by logging to http://onlinestore.justjewels.com.ph/